reception and reservations manager

JOB OFFER

TASKS

Building a positive image of Platinum Mountain Hotel & SPA among hotel guests and in the local market,
Ensuring the highest quality of services provided by the reception and reservations department,
Professional handling of guest stay-related matters, quick response to their needs,
Providing information about the hotel's offer and available services,
Ongoing problem solving,
Building and maintaining good cooperation within the reception and reservations department and with other hotel departments to ensure the best care for guests,
Ensuring timely flow of information and proper communication within the team,
Managing and coordinating the work of the led team,
Planning and organizing the work of reception and reservations employees,
Developing teamwork, conducting training and instructions for employees,
Performing the function of "Manager on Duty",
Improving existing as well as creating and implementing new procedures necessary for the proper functioning of the department,
Settling stays and preparing and controlling sales documents and reports,
Achieving designated business goals,
Creating the department budget, cost control, and work schedule optimization.

EXPECTATIONS

WE OFFER

Stable employment based on a form of cooperation that suits your preferences,
Shift work system,
In case of relocation, accommodation possibility within the facility,
Career development opportunities within the department and hotel structures, as well as participation in trainings organized by the hotel,
A friendly work atmosphere full of positive energy and a well-coordinated team,
Discounts up to 50% on treatments at Dr Irena Eris salons, stays at Górskie Resorty brand properties, and use of the facility's dining section.