Booking Specialist

TASKS

Professional reservation service:
- Providing professional service during the reservation process, in accordance with the highest hotel service standards,
- Analyzing needs and presenting the most advantageous offers, taking into account recognized guests' needs and preferences,
- Monitoring reservations and room availability in real time,
- Providing comprehensive information about the hotel offer and available services,
- Settling stays and preparing sales documents and reports.
Team coordination:
- Organizing and effectively managing the work of the reservation team during the shift,
- Training and motivating employees to achieve goals and ensure high-quality service.
Proper interdepartmental communication:
- Ensuring timely transfer of important information between hotel departments,
- Cooperating with departments such as reception, sales, marketing to ensure consistency of actions and excellent guest service.

EXPECTATIONS

Experience in a similar position,
Passion for hospitality and working according to the idea of hospitality and openness,
High personal culture and focus on providing services at the highest level,
Excellent organization of own work and the team managed,
Ease of establishing contacts and ability to work in a team,
Ability to react quickly and find solutions in stressful conditions,
Ability to plan, analytical thinking,
Independence, initiative and engagement in entrusted duties,
Reliability, punctuality and attention to detail,
Knowledge of Office package (Word, Excel),
Knowledge of English/German allowing for fluent communication.

WE OFFER

Stable employment based on a form of cooperation matching your preferences,
In case of relocation, the possibility of accommodation on the premises,
Opportunity for professional development within the department and the hotel structure, as well as participation in training organized by the hotel,
Friendly work atmosphere in a team full of positive energy,
Participation in the #PlatinumCareer motivational program, which includes a range of benefits,
Free English language course during working hours,
Up to 50% discounts on: treatments at Dr Irena Eris clinics, stays at Górskie Resorty brand properties, and use of the facility's dining area.
Group insurance,
Employee meals,
Holiday packages,
Employee parking.