Front Office Manager / Head of Reception and Reservations Department
Responsibilities
- Building a positive image of Platinum Mountain Hotel & SPA among hotel guests and in the local market,
- Supervision and coordination of the Front Office team consisting of the reception, reservations, and Guest Relations departments,
- Ensuring the highest quality of services provided by the reception and reservations departments and the development of the Guest Relations unit,
- Professional handling of guest stay-related matters, quick response to their needs,
- Providing information about the hotel’s offer and available services,
- Ongoing problem solving,
- Active sales of hotel services,
- Building and maintaining good cooperation within the reception and reservations departments and with other hotel departments to ensure the best care for guests,
- Ensuring timely flow of information and proper communication within the team,
- Managing and coordinating the work of the led team,
- Planning and organizing the work of reception and reservations staff,
- Developing teamwork, conducting training and instructions for employees,
- Performing the duties of "Manager on Duty",
- Improving existing and creating and implementing new procedures necessary for the proper functioning of the department,
- Settling stays and preparing and controlling sales documents and reports,
- Achieving set business goals,
- Creating the department budget, controlling costs, and optimizing work schedules.
Expectations
- Experience in a similar position for at least 2 years,
- Highly developed managerial skills,
- Passion for hospitality, working in accordance with the idea of hospitality and openness,
- Focus on service quality and building positive relationships with Guests,
- A sense of responsibility for the managed team and its results,
- Ease in establishing contacts and the ability to work in a team,
- High personal culture and a kind attitude towards people,
- Excellent organization of own work and the managed team,
- Ability to plan, think analytically and work under time pressure,
- Independence, initiative and commitment to entrusted duties,
- Reliability, punctuality and attention to details,
- Knowledge of English at a level enabling fluent communication,
- Knowledge of Office package (Word, Excel),
- Willingness to work also on weekends and holidays.
We Offer
- Stable employment based on a cooperation form that suits your preferences,
- In case of relocation, possibility of accommodation on the premises,
- Opportunity for professional development within the department and hotel structures, as well as participation in trainings organized by the hotel,
- A friendly work atmosphere full of positive energy and a well-coordinated team,
- Participation in the motivational program #PlatynowaKariera, which includes a range of benefits,
- Free English language course during working hours,
- Discounts up to 50% on: treatments at Dr Irena Eris salons, stays at Górskie Resorty brand properties, use of the hotel's dining area.
- Group insurance,
- Employee meals,
- Holiday gift packages,
- Employee parking.
Send us your CV:
#PlatynovéPrázdniny All Inclusive
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Standardní nabídka se snídaní a večeří
Od PLN 299 /osoba/noc
Nevratná nabídka se snídaní a večeří
Od PLN 289 /osoba/noc
Standardní nabídka se snídaní
Od PLN 189 /osoba/noc
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Od PLN 179 /osoba/noc
Nabídka bez stravy
Od PLN 119 /osoba/noc
GÓRSKIE RESORTY (MOUNTAIN RESORTS)
