front desk manager

TASKS

Ensuring the highest quality of Guest service, as well as the proper course of their stay in accordance with applicable standards,
Building a positive image of the hotel,
Professional handling of matters related to Guests' stay, quick response to their needs,
Ongoing problem solving,
Performing the function of "Manager on Duty",
Managing and coordinating the work of the reception team,
Ensuring timely flow of information and proper communication within the team,
Developing teamwork, conducting training and instructions for employees,
Improving existing and creating and implementing new procedures necessary for the proper functioning of the department,
Providing information about the hotel's offer and available services,
Settling stays and preparing sales documents and reports,
Creating the department budget, controlling costs and optimizing work schedules,
Building and maintaining good cooperation with other hotel departments.

EXPECTATIONS

Experience in a similar position min. 2 years,
Highly developed managerial skills,
Passion for hospitality, working in accordance with the idea of hospitality and openness,
Focus on service quality and building positive relationships with Guests,
A sense of responsibility for the managed team and its results,
Ease in establishing contacts and teamwork skills,
High personal culture and a kind approach to people,
Excellent organization of own work and the managed team,
Ability to plan, think analytically and work under time pressure,
Independence, initiative and commitment to assigned duties,
Knowledge of English allowing fluent communication,
Knowledge of Office package (Word, Excel),
Willingness to work also on weekends and holidays.

WE OFFER

Stable employment based on a form of cooperation that suits your preferences,
In case of relocation, accommodation possibility on the premises,
Career development opportunities within the department and hotel structures, as well as participation in training organized by the hotel,
A friendly work atmosphere full of positive energy and a cohesive team,
Participation in the #PlatynowaKariera motivational program, which offers a range of benefits,
Employee Referral Program,
MultiLife Program,
Discounts up to 50% on: treatments at Dr Irena Eris salons, stays at Górskie Resorty properties, and use of the dining facilities of the property.
Group insurance,
Employee meals,
Holiday packages,
Employee parking.