reception shift manager

TASKS

Building a positive image of the hotel,
Ensuring the highest quality of guest service, as well as the proper course of their stay in accordance with applicable standards,
Professional handling of matters related to stay reservations - presenting the most advantageous offers based on defined needs,
Organizing and coordinating the team's work during the shift,
Ensuring timely flow of information and proper interdepartmental communication,
Responsibility for the department during the absence of the Front Office Manager,
Professional handling of matters related to guests' stays, quick response to their needs,
Providing information about the hotel's offer and available services,
Settling stays and preparing sales documents and reports,
Building and maintaining good cooperation with other hotel departments.

EXPECTATIONS

Experience in a similar position,
Passion for hospitality and working according to the idea of hospitality and openness,
High personal culture and focus on providing services at the highest level,
Excellent organization of own work and the managed team,
Ease of establishing contacts and ability to work in a team,
Ability to react quickly and find solutions in stressful conditions,
Ability to plan, analytical thinking,
Independence, initiative and commitment to the assigned duties,
Reliability, punctuality and attention to detail,
Knowledge of Office package (Word, Excel),
Knowledge of English/German at a level enabling fluent communication.

WE OFFER

Stable employment based on the form of cooperation according to your preferences,
In case of relocation, possibility of accommodation within the resort,
Possibility of professional development within the department and hotel structures as well as participation in trainings organized by the hotel,
A friendly work atmosphere full of positive energy and a well-coordinated team,
Participation in the #PlatinumCareer motivational program, which includes a number of benefits,
Employee Referral Program,
MultiLife Program,
Attractive discounts on: treatments at Dr Irena Eris clinics, stay at Mountain Resorts brand facilities, use of the gastronomic part of the facility.
Group insurance,
Employee meals,
Holiday packages,
Employee parking.