Reception Shift Manager

and Reservations

TASKS

Building a positive image of the hotel,
Ensuring the highest quality of guest service, as well as the proper course of their stay in accordance with applicable standards,
Professional handling of matters related to stay reservations - presenting the most advantageous offers based on defined needs,
Organizing and coordinating the team's work during the shift,
Ensuring timely flow of information and proper interdepartmental communication,
Responsibility for the department during the absence of the Front Office Manager,
Professional handling of matters related to guest stays, quick response to their needs,
Providing information about the hotel offer and available services,
Checking out guests and preparing sales documents and reports,
Building and maintaining good cooperation with other hotel departments.

EXPECTATIONS

Experience in a similar position,
Passion for hospitality and working according to the idea of hospitality and openness,
High personal culture and focus on providing services at the highest level,
Excellent organization of own work and the team managed,
Ease of establishing contacts and ability to work in a team,
Ability to react quickly and find solutions in stressful conditions,
Ability to plan, analytical thinking,
Independence, initiative, and commitment to assigned duties,
Reliability, punctuality, and attention to detail,
Knowledge of Office package (Word, Excel),
Knowledge of English/German to a degree enabling fluent communication.

who are we looking for?

People with experience working at a hotel reception and initial steps in team management.
Someone who likes people, is hospitable, empathetic, and able to build relationships.
An ambitious leader who is not afraid of challenges, takes initiative, and wants to develop their managerial skills.
Someone who organizes their own work and the team's well, maintaining calm even in a dynamic environment.

Stable employment based on the form of cooperation matching your preferences,
In case of relocation, the possibility of accommodation on the premises,
Possibility of professional development within the department and hotel structures and participation in training organized by the hotel,
Friendly work atmosphere full of positive energy and a close-knit team,
Participation in the motivation program #PlatynowaKariera, which includes a range of benefits,
Discounts up to 50% on: treatments at Dr Irena Eris salons, stays at Górskie Resorty brand facilities, use of the gastronomic part of the facility.
Group insurance,
Employee meals,
Holiday packages,
Employee parking.